Quick one before the weekend :) Open your Google reviews.

Quick one before the weekend :)

Open your Google reviews. Not the 5 star ones. The 3 star ones.

Did you reply? So many businesses only answer the happy customers. Or nobody answers at all.

But the next customer reads that review AND your reply. A calm, human answer to a "meh" review often says more about you than ten "great service!!" ones.

And please no copy-paste "thank you for your feedback". Say what you changed, or what you will check.

10 minutes this Friday. That's the whole tip.