Four Kinds of Rule Breakers
Leaders faced with a rule-breaking employee should seek to understand why that person acted that way. If the misconduct happened in order to help a customer, for instance, it might signal a need to revamp your team's processes. Before jumping to punishment, ask twe questions: Was the behavior constructive or destructiye? Was bedriven by individual choice or by the situation? The answers will tell you what kind of rule breaker you're dealing with.
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