Funny how fast we are when something goes wrong.
Funny how fast we are when something goes wrong.
A mistake on an invoice, a late delivery, a client who isn't happy. We notice in minutes and say something straight away.
When something goes right, we wait. Maybe Friday. Maybe never.
My team knows exactly what I don't like. I'm not sure they always know what I do like.
So this week my rule is simple. When someone does something well, I tell them the same day. Specific, one line, no big speech.
Let's see if I can keep it up past Wednesday.
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