Funny how fast we are when something goes wrong. A mistake on an invoice, a late delivery, a client who isn't happy. We notice in minutes and say something straight away. When something goes right,…
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10 pieces on this topic.
★ The thing I keep thinking about My…
3 min read
Most small business owners say they want a team that thinks for itself. Then they answer every message within four minutes. I have been guilty of this for years. Phone in my hand at the kitchen tab…
1 min read