Back to my own question from a couple of weeks ago.

Back to my own question from a couple of weeks ago. Which parts of my business should no longer need a human?

I sat down and tried to answer it properly. The list was shorter than I expected.

Chasing invoices. Booking calls. Sending the same onboarding email again and again. Fine, give those to a tool.

But the call where a client explains what they really need? The pitch? Deciding who we say no to? That's not admin. That's the actual job.

Automate the boring part. Keep the people part 🙂