Shopify moved the Knowledge base into the admin yesterday.

Shopify moved the Knowledge base into the admin yesterday. That's the list of facts AI agents use when someone asks ChatGPT or Gemini about your store. Contact details, gift wrapping, returns, that kind of stuff.

Sales channels > Agentic > Knowledge base.

The part most people will miss 🙃 facts Shopify picks up by scanning your storefront stay unpublished until you approve them. So the agent may know a lot less about your store than you think. Policies and contact info are the exception, those go live on their own.

Used the old Knowledge Base app and had more than 1,000 facts there? They did NOT move over. You have until 15 January 2027 to add back the ones you want, after that the app is gone. Shopify says they emailed those stores.

SEJ compared the changelog and the Help Center wording too, useful if you manage client stores: https://www.searchenginejournal.com/shopify-ai-agent-knowledge-base-admin/594551/

10 min job. Do it before BFCM eats your whole week 😅