Terms of Sale

1. The short version

When you buy a product listed on PUBlish, you are buying it from the writer, not from Publish Ltd. We provide the listing surface and link you to the seller’s checkout. Money, fulfilment, returns and support all flow through the seller. PUBlish never touches your card or your delivery address.

2. Who the seller is

Each product page shows the writer who is selling it. That writer is the seller of record for the transaction. The writer is responsible for:

• Describing the product accurately
• Setting the price and any taxes that apply
• Fulfilling the order (digital download, shipping, or service)
• Customer support and complaints
• Refunds and returns under their own policy and applicable law

Only writers who have completed the three Verified Store gates can list products on PUBlish: invited 10 writers, published 7 pieces in 7 days, verified their identity via their domain. The blue Shop badge on a writer’s byline confirms they cleared those gates.

3. How payment works

Checkout is processed by Stripe. When you click Buy, you are taken to a Stripe-hosted checkout page operated by the seller. Stripe is the data controller for your payment details. PUBlish never sees your card number, billing address, or any payment data.

The seller’s name appears on your card statement, not PUBlish. If you don’t recognise a charge, check your purchase confirmation email from Stripe — it will name the writer you bought from and link to a receipt.

4. Tax

Any VAT, GST, sales tax or equivalent is handled by the seller through Stripe at checkout. The amount shown on the Stripe checkout page is the final amount you will be charged. PUBlish does not add fees on top of the price the writer set.

5. Refunds, returns and disputes

Returns and refunds follow the seller’s policy (shown on the product page where applicable) and the consumer-protection law of your country. Contact the seller first — their support email is on the product page or on their author profile.

If you can’t reach a resolution with the seller, you can:

• File a chargeback through your card issuer (your bank decides)
• Open a dispute with Stripe through the receipt link they emailed you
• Use your local consumer-protection authority. In the EU, the Online Dispute Resolution portal is one option; in the UK, Citizens Advice; in the US, your state attorney general.

Publish Ltd can pass a message between you and the seller as a courtesy — email hello@pub-lish.com — but we don’t arbitrate disputes, hold funds in escrow, or refund on the seller’s behalf.

6. What PUBlish is responsible for

We are responsible for keeping the listing surface accurate and accessible: making sure a Verified Store badge means what we say it means, removing listings that violate our community rules, and giving you working links to the seller’s Stripe checkout. We are not responsible for the quality, legality, fitness for purpose, or delivery of products listed by writers.

Our liability to you for anything arising from a purchase is limited to the listing fee you paid us — which today is zero, since PUBlish does not currently charge writers or buyers for the storefront feature.

7. Prohibited items

Sellers may not list anything that is illegal in the jurisdictions of the seller or the platform operator (England and Wales); anything that requires a regulated licence the seller doesn’t hold (financial instruments, prescription drugs, firearms, etc.); counterfeit goods; or anything that would breach PUBlish’s general Terms of Service. We remove listings that violate these rules and may revoke a writer’s Verified Store status without notice.

8. Reporting a problem

If a product is misdescribed, harmful, illegal or otherwise breaks these terms, tell us at hello@pub-lish.com with the product name and the writer’s author page URL. We read every report.

9. Changes

We’ll update this page when the model changes materially — for example, if PUBlish ever starts holding funds or operating as a marketplace. The “Last updated” date at the top of this page changes whenever the substance does.

10. Governing law

These terms are governed by the law of England and Wales. That does not strip you of any mandatory consumer rights in the country where you live.